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Frequently Asked Questions

If your desired product Stickpackung is sold out, you have the option of activating a non-binding availability notification. You will find this option (Notify me when available) on the product page next to the product image. If this notification is activated, you will receive a message by e-mail as soon as the product is available again.

We endeavor to ship all orders as quickly as possible, at the latest on the next working day after the order has been completed. If you pay in advance, the order will be dispatched immediately after receipt of payment.

If you have not received an order confirmation, please check the spam folder in your e-mail inbox. Order confirmations are sent automatically after the order has been completed. If you have not found an order confirmation in your spam folder either, then your order has not been completed. Please contact us or try again.

We will be happy to help you with any questions. Give us a call or send us an e-mail.

If you would like to return the product, please follow the instructions in the right of withdrawal.

No, the counting chart is enlarged by most manufacturers so that you can read it better. The paper size of the counting chart does not depend on the size of the finished embroidery. It can be larger or smaller. The fabric supplied is always larger than the finished embroidery.